Why is a location missing when sending an onboarding package?

Question

When sending an onboarding package to an employee, why is a specific location missing from the dropdown menu?

Answer

The location is missing because the address in Locations/Departments/Roles doesn't exactly match the address assigned to that location in 7shifts Payroll settings. 7shifts can't link the location to the correct business entity until both addresses are identical.

Why This Happens

7shifts matches locations to business entities by comparing address data between Locations/Departments/Roles and Payroll settings. When those addresses don't match exactly, the location can't be mapped and won't appear in the onboarding package dropdown.

What To Do

Verify the address in Payroll settings first, then update Locations/Departments/Roles to match it exactly.

Step 1: Check the address in Payroll settings

1. In the left navigation bar, go to Payroll > Locations.
2. Find the missing location and note the exact street address, city, state/province, and postal code.

Step 2: Update the address in Location settings

1. In the left navigation bar, go to Settings and select Locations/Departments/Roles.
2. Click the name of the missing location to edit it.
3. Update the address fields to exactly match the address from Payroll settings.
4. Click Save.

Once both addresses match, 7shifts maps the location to the correct business entity and it appears in the onboarding package dropdown immediately.

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