Why are names missing from the Punch Audit report?
When reviewing the Punch Audit report, you may notice shifts appearing as deleted or missing names in the "Added/Edited By" column. This typically occurs due to changes in your account's Role settings.
Issue
The Punch Audit report shows shifts as "Deleted" or displays empty fields where an employee or manager's name should be associated with a change.
Cause
This happens because a Role associated with those specific shifts was deleted from your 7shifts account. When a Role is removed, the reporting tool loses the link to historical audit data, causing those fields to appear blank or unassigned.
What To Do
Tip: The data is not permanently lost; it is simply "hidden" because the system no longer has the Role to reference.
- Review your Roles list to identify if any recently used Roles were deleted.
- If you identify a missing Role that needs to be restored to recover audit visibility, please contact 7shifts Support with the specific date range and Employee names affected.