How to resolve the "Unable to save vendor payment method" error

Issue

When a user attempts to save or update direct deposit information within 7shifts Payroll, the system displays the error message: "Unable to save vendor payment method."

Cause

This error typically occurs due to a manual entry conflict or a validation timeout within the payment processor's sync. Bypassing manual entry by using an onboarding digital form usually resolves the connection issue.

What To Do

To resolve this error, the Admin or Manager should resend the specific Payment Method onboarding form to the Employee. This allows the data to sync directly to the profile and bypasses the manual save error.

1. Log in to the 7shifts web app.
2. In the left navigation bar, select Team and click Employees.
3. Select Onboarding.
4. Click the Send new package button.
5. Choose the name of the affected Employee from the dropdown menu.
6. Click Edit this package.
7. De-select all items except for Payment Method.
8. Click Send package.

The Employee will receive a notification to fill out their details. Once they submit the form, 7shifts Payroll will automatically update their profile.