Why can’t I find an inactive employee to reactivate?

Issue

A Manager or Assistant Manager sees an “Employee is inactive in your account” message when trying to add a user, but cannot find that employee in the Inactive list to reactivate them.

Why This Happens

Inactive employees are only visible at the Locations they were assigned to when deactivated.

If an employee was deactivated at a Location that the Manager or Assistant Manager is not assigned to, they won’t appear in that person’s Inactive list, even though the profile still exists in 7shifts.

Only Admins can see all inactive employees across all Locations.

What To Do

If you are a manager or assistant manager and can't find the employee, please contact an admin to complete these steps since they can view all inactive employees across every location.

1. Log in as an Admin.

2. In the left navigation bar, select Team.

3. Select the Inactive tab.

4. Locate the employee (you can search by name).

5. Click Reactivate.

6. Go to the employee's profile and select the Assignments tab.

7. Update their Locations, Departments, and Roles to match the new Location.

8. Save your changes. 

   Once assignments are updated, the employee will be visible to Managers assigned to that Location.

Issue Unresolved

If the employee still doesn't appear for the Manager after these steps, ensure the Admin has assigned the employee to the correct Location where that Manager works.