Troubleshooting the 7shifts and 7punches App
Issue
Technical difficulties such as unresponsiveness, unexpected closures, or error messages (e.g., 403 Forbidden) are commonly caused by outdated app versions or software updates. Cause Issues typically stem from cached data interference, outdated operating systems, or running an older version of the 7shifts or 7punches app.
What To Do
Use the tabs to change your viewing preferences through the mobile or web app:
- Open the App Store (iOS) or Google Play Store (Android) and ensure you are running the latest version of 7shifts.
iPhone:
7shifts App Store.
7punches App Store.
Android:
7shifts Google Play.
7punches Google Play. - Confirm your mobile operating system (OS) is up to date in your device settings. System Requirements.
- Clear your app data to remove cached files.
- iPhone: Close the App > Navigate to the Device settings > General > iPhone Storage > 7shifts/7punches > Offload App. Or, you can uninstall and reinstall App.
- Android: Close the App > Navigate to the Device settings > Apps > 7shifts/7punches > Storage > Clear Data / Clear Cache > Open the App > Enter the new email and password info > Login.
- Restart your device by turning it off for 30 seconds before turning it back on.
- Test the issue again.
Situation Unresolved
Please don't hesitate get in touch with our Support team if the unexpected behaviour cannot be reproduced (or doesn't haveIn your message please provide our team with the following information to expedite the resolution process:
- The issue or error message you're receiving (screenshots are most welcome).
- The type of mobile device you are using. Is this an iPhone or an Android device?
- What version of the app is installed? This can be found in the app by tapping on the 3 horizontal lines and scrolling to the bottom (a screenshot would be great).
- A video recording showing the steps taken leading up to the error.
- Your device's Operating System (Software Version). This typically can be found in device settings > General > About. If an update for your phone software, or for the mobile app is needed, please run it.
Steps to troubleshoot on your web browser:
- Confirm your browser is updated to the latest version.
- Clear your browser's cache and cookies. Note that this will log you out of current sessions.
- If you encounter a "Bad Gateway" or "Something is not right" loop, navigate to https://app.7shifts.com/users/logout to force a clean login.
- Perform a Hard Reload (Chrome):
- Press CMD+Option+i (Mac) or Ctrl+Shift+i (Windows) to open Developer Tools.
- Hold the Control Key and right-click the Refresh button.
- Select Empty Cache and Hard Reload.
- Restart your computer to reset system processes.
Situation Unresolved
Please don't hesitate get in touch with our Support team. In your message please provide our team with the following information to expedite the resolution process:
- The issue or error message you're receiving (screenshots are most welcome).
- Navigate to this link > click "Copy URL to Clipboard" > share with us the link you copied so we have details about the type of browser you're using.
- Were you able to replicate the issue in incognito mode? To do this, copy and paste your 7shifts URL into a new incognito window. For example:
Incognito mode for Chrome.
Incognito mode for Safari. -
(optional) Share browser console errors. For example, in Chrome:
1. In 7shifts, navigate to the page where you are experiencing an issue.
2. Click on the 3 vertical dots at the top right of your browser > More Tools > Developer Tools. A window will open up on the right side of the page.
3. Take a screenshot of the errors that appear in red.
Related articles
System Requirements
How to Update Your Browser and Clear Cache & Cookies
Please note that the steps to navigate and troubleshoot can vary and are device-specific. For example, you may find it helpful to reference:
iPhone's User Guide
Samsung Manuals & Software