Announcements for Admins & Managers

Updated January 15, 2025 20:03

Announcements allow for one-way communication with Employees by sending a message blast to your staff. This is particularly useful for broadcasting important information at once, such as policy updates, company-wide announcements, reminders, or any other messages relevant to the team. It ensures that everyone receives the message simultaneously.

Prerequisites

⚠️ Only Admins and Managers can send an announcement. Employees have read access only.

⚠️It's only possible to attach one file on the mobile app. If you need to attach more than 1 file, head to the web app and attach up to 3 files.

⚠️ Attachments in Announcements will not appear in the email notification. Employees will need to view attachments through the mobile app

⚠️ Announcements are one-way, however, the email notification of the Announcement allows Employees to respond via email to the Admin or Manager who sent out the Announcement.

SKIP AHEAD TO:

Send an Announcement
Announcement Recipients
Read Receipts
Delete an Announcement

Send an Announcement

Send an announcement based on who is (or isn't) scheduled to work. Use the tabs to change your viewing preferences through the mobile or web app:

Log in to the mobile app.
Tap the chat bubble in the bottom navigation bar > tap + > New Announcement.
Tap Add Recipients.
Choose the type of scheduled recipients of the announcement. You can mix and match your Announcement recipients by adding multiple group options: based on their Schedule, or Location/Department/Role assignments.
From the Message group based on the Schedule option:
Pro Tip!
- If an Admin is set to 'Appear as employee' in their Account, and is NOT scheduled, they will be included in any 'Not Scheduled' Roster Talk chats/announcements.
- You can mix and match your chat groups by adding multiple "schedules" options, other group types, or specific employees.
- Employees scheduled 'Today' include anyone who has a published shift assigned within the Hours of Operations for the Location.
- Only employees with published shifts will be included in the chat/announcement; unpublished shifts will not be recognized in the Roster Talk targets
- 'Today' is considered a shift that falls within any Hours of Operation for the present day at the Location. Click Here for info on how to set or change your Hours of Operation.
To send an Announcement only based assignments, select from the Add Locations, Departments and Roles:
Type your message > hit the paperplane icon to send it!

Log in to the web app.
Click on the megaphone icon right beside the Messaging icon.
Click the green pencil icon to begin writing a new Announcement:
Choose the type of scheduled recipients of the announcement. You can mix and match your Announcement recipients by adding multiple group options: based on their Schedule or Location/Department/Role assignments.
Select the recipients of your Announcement based on whether they are (or, aren't) scheduled today, tomorrow, or on a specific day:
Pro Tip!
- If an Admin is set to 'Appear as employee' in their Account, and is NOT scheduled, they will be included in any 'Not Scheduled' Roster Talk chats/announcements.
- You can mix and match your chat groups by adding multiple "schedules" options, other group types, or specific employees.
- Employees scheduled 'Today' include anyone who has a published shift assigned within the Hours of Operations for the Location.
- Only employees with published shifts will be included in the chat/announcement; unpublished shifts will not be recognized in the Roster Talk targets
- 'Today' is considered a shift that falls within any Hours of Operation for the present day at the Location. Click Here for info on how to set or change your Hours of Operation.
To only send an Announcement based on user assignments, select from the Add Locations, Departments and Roles.
Enter your desired message.

Pro Tip! As you write your announcement, you can enter a new line by pressing Shift + Return (Mac), or Shift + Enter (Windows) on your keyboard.
To include additional files/attachments, drag and drop the file into the text box or click on the paperclip icon.
- You can upload up to 3 attachments on the web app, and 1 attachment on the mobile app.
- File types can vary from photos, doc, pdf, mp3, mp4, wav, mov.
- The maximum size for attachments is 500 MB/per file and for announcements only.
- Currently, exe and dmg file types are not supported.
- Uploading attachments from the mobile app is not available at this time.
- Remove any attachments before you post by hovering over the file and click the trash can icon.
❗️If you exit out of the Announcement draft screen, the post will be lost including any files that were still uploading.

Depending on the file size, you may momentarily see a progress bar as your attachments upload.
When you're ready, click the green paper plane icon to send it!
Once you click submit, your announcement is immediately delivered. You and your employees can now reference past announcements on the web and mobile app.
- Employees will be notified via email or SMS/push notification, based on the notification settings they've specified in their account.
- You can reference past announcements and who they were delivered to by going to the Activity Log (hover over your profile picture > Activity Log).
- The Activity Log page will give you a breakdown of key activities taking place within your 7shifts company account. Here's an example of a sent announcement:

Announcement Recipients

Here is a breakdown of announcement recipients by user type:

Employees must be assigned to the Location/Department/Role that matches the announcement target
Assistant Managers must be assigned to the Location/Department/Role which matches the announcement target
Managers

- With Departments, must be assigned to the Location/Department which matches the announcement target. This includes the Department of any Roles targeted by the announcement.
- Without Departments, must be assigned to the Location which matches the announcement target.

Admins receive all announcements

Read Receipts

When an Announcement is sent, you can see how many of the recipients have viewed it in the bottom right corner. This number only includes active users within the account:

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Tap on this number to see the names of those who have viewed the Announcement, and the date/time of viewing:

620153e7216c7 (1).png

Tap on the Unread tab to see the names of those who have not yet viewed.

Tap on the chat icon next to a name to send a message as a reminder to one employee, or re-send the notification to all employees in the 'Unread' list using the button at the bottom

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Delete an Announcement

Once an announcement notification is sent via email, it is not able to be deleted/retracted. However, you can delete the announcement from appearing in the app.

Use the tabs to change your viewing preferences through the mobile or web app:

Log in to the mobile app.
Select the Messaging icon in the bottom navigation bar > tap on an Announcement.
Select the More options icon at the top right.
Confirm by tapping Yes, delete.

Log in to the web app.
Select the Announcements icon at the top left.
Select an announcement you'd like to remove.
Click on the More options icon at the top right > Delete.
Confirm by clicking Delete.

Messaging for Admins & Managers