Announcements for Admins & Managers
7shifts Announcements allow Administrators and Managers to send one-way message blasts to staff for broadcasting important information simultaneously.
Things To Know
- Only Admins and Managers can send an announcement. Employees have read access only.
- Managers and Assistant Managers will have access to Announcement channels for their assigned Locations and Departments, as well as all Role announcement channels for their Location. This ensures they remain informed of all communications across the organization, regardless of specific role or department assignments.
- Adminiswith active email notifications enabled within user profiles receive email updates for all outgoing announcements, regardless of whether they were included as a target recipient.
- Attachments in Announcements will not appear in the email notification. Employees will need to view attachments through the mobile app.
- Announcements are one-way, however, the email notification of the Announcement allows Employees to respond via email to the Admin or Manager who sent out the Announcement.
Send an Announcement
Send an announcement based on who is (or isn't) scheduled to work. Use the tabs to change viewing preferences through the mobile or web app:
- Log in to the mobile app.
- Tap the chat bubble in the bottom navigation bar > tap + > New Announcement.
- Tap Add Recipients.
- Choose the type of scheduled recipients of the announcement. Users can mix and match Announcement recipients by adding multiple group options: based on Schedule, or Location/Department/Role assignments.
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From the Message group based on the Schedule option:
Note: If an Admin is set to 'Appear as employee' in their Account, and is NOT scheduled, they will be included in any 'Not Scheduled' Roster Talk chats/announcements. Users can mix and match chat groups by adding multiple "schedules" options, other group types, or specific employees. Employees scheduled 'Today' include anyone who has a published shift assigned within the Hours of Operations for the Location. Only employees with published shifts will be included in the chat/announcement; unpublished shifts will not be recognized in the Roster Talk targets. 'Today' is considered a shift that falls within any Hours of Operation for the present day at the Location. Click here for info on how to set or change Hours of Operation.
- To send an Announcement only based assignments, select from the Add Locations, Departments and Roles:
- Type the message. It's only possible to attach one file on the mobile app. If you need to attach more than 1 file, head to the web app and attach up to 3 files.
- Hit the paperplane icon to send it!
- Log in to the web app.
- Click on the megaphone icon right beside the Messaging icon.
- Click the green pencil icon to begin writing a new Announcement:
- Choose the type of scheduled recipients of the announcement. Users can mix and match Announcement recipients by adding multiple group options: based on Schedule or Location/Department/Role assignments.
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Select the recipients of the Announcement based on whether they are (or, aren't) scheduled today, tomorrow, or on a specific day:
Note: If an Admin is set to 'Appear as employee' in their Account, and is NOT scheduled, they will be included in any 'Not Scheduled' Roster Talk chats/announcements. Users can mix and match chat groups by adding multiple "schedules" options, other group types, or specific employees. Employees scheduled 'Today' include anyone who has a published shift assigned within the Hours of Operations for the Location. Only employees with published shifts will be included in the chat/announcement; unpublished shifts will not be recognized in the Roster Talk targets. 'Today' is considered a shift that falls within any Hours of Operation for the present day at the Location. Click here for info on how to set or change Hours of Operation.
- To only send an Announcement based on user assignments, select from the Add Locations, Departments and Roles.
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Enter the desired message.
Note: While writing an announcement, a new line can be entered by pressing Shift + Return (Mac), or Shift + Enter (Windows) on the keyboard.
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To include additional files/attachments, drag and drop the file into the text box or click on the paperclip icon.
- Users can upload up to 3 attachments on the web app, and 1 attachment on the mobile app.
- File types can vary from photos, doc, pdf, mp3, mp4, wav, mov.
- The maximum size for attachments is 500 MB/per file and for announcements only.
- Currently, exe and dmg file types are not supported.
- Uploading attachments from the mobile app is not available at this time.
- Remove any attachments before posting by hovering over the file and clicking the trash can icon.
Caution: Exiting out of the Announcement draft screen will cause the post to be lost including any files that were still uploading.
Depending on the file size, a progress bar may momentarily appear as attachments upload.
- When ready, click the green paper plane icon to send it!
Announcement Recipients
Here is a breakdown of announcement recipients by user type:
- Employees must be assigned to the Location/Department/Role that matches the announcement target.
- Assistant Managers must be assigned to the Location/Department/Role which matches the announcement target.
- Managers with Departments must be assigned to the Location/Department which matches the announcement target. This includes the Department of any Roles targeted by the announcement.
- Managers without Departments must be assigned to the Location which matches the announcement target.
- Admins receive all announcements.
Read Receipts
When an Announcement is sent, users can see how many of the recipients have viewed it in the bottom right corner. This number only includes active users within the account:
- Tap on this number to see the names of those who have viewed the Announcement, and the date
- Tap on the Unread tab to see the names of those who have not yet viewed.
- Tap on the chat icon next to a name to send a message as a reminder to one employee, or re-send the notification to all employees in the 'Unread' list using the button at the bottom.
Delete an Announcement
Once an announcement notification is sent via email, it is not able to be deleted/retracted. However, users can delete the announcement from appearing in the app. Use the tabs to change viewing preferences through the mobile or web app:
- Log in to the mobile app.
- Select the Messaging icon
in the bottom navigation bar > tap on an Announcement.
- Select the More options
icon at the top right.
- Confirm by tapping Yes, delete.
- Log in to the web app.
- Select the Announcements icon
at the top left.
- Select an announcement to remove. Currently, users cannot search in announcements.
- Click on the More options
icon at the top right > Delete.
- Confirm by clicking Delete.
Next Steps
Once submitted, an announcement is immediately delivered. Users can reference past announcements and see who they were delivered to by navigating to the Activity Log (hover over the profile picture > Activity Log). The Activity Log page provides a breakdown of key activities taking place within the 7shifts company account:
Employees will be notified via email or SMS/push notification, based on the notification settings specified in account profiles.