How to fix failed payments and billing errors for your 7shifts account

Updated February 25, 2026 21:27

This guide helps 7shifts Account Owners and Admins quickly fix failed subscription payments, expired credit cards, and billing setup issues directly in the web app. These steps ensure your 7shifts account stays active without interruption.

Important: Billing changes must be made in the 7shifts web app. Sign in as an Account Owner or Admin at app.7shifts.com to update payment details.

Fix a failed subscription payment

A payment failure means your account has one or more past-due invoices that could not be processed.

If 7shifts cannot process a payment, a yellow banner appears to indicate action is required, or a red banner appears if the account is locked due to multiple failed attempts.

Important: If your 7shifts account is locked and you cannot resolve the issue using the steps below, contact 7shifts support for assistance.

Select Resolve Issue in the banner or navigate to Settings > Billing.
Find the subscription line marked Payment failed.
Choose one of the following:
- Update Payment Method to enter new credit card or bank details. 7shifts automatically retries the past-due payment once you add a new payment method.
- Retry Payment to retry payment with the current card (e.g., if you added funds), click the three-dot menu beside the subscription and choose Retry Payment.

Note: The Retry Payment option does not appear if the payment is already in a Pending status with our processor (often seen with bank account/ACH payments). 7shifts automatically updates the subscription to Active once the charge has been processed.

Troubleshoot payment retry errors

If a manual Retry payment fails, 7shifts displays an error message explaining why the transaction was unsuccessful. Follow these steps based on the error received:

"Payment failed (Insufficient funds)"
- Add funds to the account linked to the payment method.
- Return to Settings > Billing and select Retry payment again.
- If you receive the insufficient error again, contact your bank for more information.
“Payment failed (Unknown error occurred)”
- This is a generic bank decline.
- Update to a new payment method, or contact your bank for more information.

Tip: Once the payment is successful, 7shifts restores account access immediately and changes the subscription status to Active.

Complete billing setup for a new location

When you add a new location, 7shifts requires you to assign a payment method to that subscription within 7 days of activation. If you do not assign a payment method, a yellow banner appears and the subscription status shows Setup required.

Select Review billing in the banner or navigate to Settings > Billing.
Find the subscription line marked Setup required.
Choose one of the following:
- Set payment method: Add the required payment method for that location.
- Deactivate location: If the location is not in use, or you choose not to move forward with the subscription, click the three-dot menu beside the location > Deactivate location.

Update an expiring credit card

7shifts alerts you with a blue banner before a saved credit card expires to prevent future payment disruptions.

Select Update now in the blue banner or navigate to Settings > Billing.
Select the three-dot menu next to the expiring subscription.
Select Update payment method and enter the new card details.

Need more help? If you encounter persistent issues or have further questions, and Admin can contact our 7shifts support team for assistance with billing or subscription inquiries.