How to Fix Failed Payments and Billing Issues in 7shifts

This guide helps 7shifts Account Owners and Admins quickly fix failed subscription payments, expired credit cards, and billing setup issues directly in the web app. These steps ensure your 7shifts account stays active without interruption.

Failed Subscription Payment

A payment failure means your account has one or more past-due invoices that could not be processed. 

A yellow banner means your account is still active, but action is required.

A red banner means your account is locked due to multiple failed attempts or missing billing details.

How to Fix a Failed Payment: 

1. Click Resolve Issue or go directly to Settings > Billing.

2. Find the subscription line marked Payment failed.

3. Choose one of the following:

   • Update Payment Method. Enter a new card or bank details. 7shifts will automatically retry the past due payment once the new payment method is added.

   • Retry Payment. To retry payment with the current card (e.g., if you added funds), click the three-dot menu beside the subscription and choose Retry Payment.

If Payment Retry Fails

If a manual Retry payment attempt fails, 7shifts provides an error message with more context on the failure.

Common Errors and How to Fix Them:

"Payment failed (Insufficient funds)"

• Add fund to the account linked to the payment method.

• Return to Settings > Billing and select Retry payment again.

“Payment failed (Unknown error occurred)”

• This is a generic bank decline. 

• Update to a new payment method, or contact your bank for more information. 

Once the payment is successful, your account access will be fully restored and the subscription status will change to Active.

Billing Setup Needed for a New Location

If you recently added a new location, the system requires a payment method to be assigned to that subscription within 7 days of being activated.

If payment is not assigned, you'll see:

• A yellow banner, and

• A setup required status on the Billing page. 

How to Complete Billing Setup: 

1. Click Review billing or go to Settings > Billing.

2. Find the subscription line marked Setup required.

3. Choose one of the following:

   • Set payment method. Add the required payment method for that location. 

   • Deactivate location. If the location is not in use, or you choose not to move forward with the subscription, click the three-dot menu beside the location > Deactivate location. 

Upcoming Credit Card Expiry 

7shifts alerts you before your saved credit card expires so you can prevent future payment disruptions. 

How to Update and Expiring Card:

1. You will see a blue banner warning you about an upcoming expiry. 

2. Click Update now or go to Settings > Billing.

3. Click the three-dot menu beside the subscription and choose Update payment method.