Why is my 'Run payroll / Run off cycle payroll' button greyed out?

Updated September 29, 2026 19:29

Issue

The Run payroll or Run off-cycle payroll button is greyed out in 7shifts Payroll, preventing the user from starting a payroll run.

This issue occurs when there is an active funding block on the 7shifts Payroll account.

A previously run payroll failed due to insufficient funds (NSF).
A mid-quarter collection or historical tax liability debit failed.
An ACH retry is currently in progress and has not yet cleared. 7shifts must still process an ACH transfer for the payroll cash requirement. ACH transfers take 3–5 business days to clear. While this ACH funding transaction is in progress, your account is temporarily restricted to protect against funding failures. Your account automatically returns to good standing as soon as the transfer clears.
- Example: Today is June 2, but the failed payroll was re-submitted via ACH on July 1. It will take take 3–5 business days from June 1 for the account to be automatically be places back in good standing.

Important: If an ACH is retried after a failure, it typically takes at least three business days to clear.

To resolve the block, you must ensure all outstanding liabilities are funded.

Wait for the automated ACH retry to clear or fund the payroll via wire transfer to remove the block faster.
- Funding the payroll by wiring funds will clear the block sooner than retrying the ACH.
Contact 7shifts Support to coordinate payment if a Historical Liability Debit or Mid-Quarter Collection failed.
Check the 7shifts Payroll dashboard to confirm if any previous runs are marked as Failed or Funding.