Why is my 'Run payroll / Run off cycle payroll' button greyed out?

Issue

Why is my 'Run payroll / Run off cycle payroll' button greyed out?

What To Do

If you are unable to click the run payroll / run off cycle payroll button, and it's greyed out in-app, this could be due to the following reasons:

• Previously run payroll failed due to insufficient funds (NSF)
  • Payroll is blocked until funds are recovered.
  • If an ACH is retried, it typically takes at least three business days to clear. During this time, your account will be blocked from running any future payrolls until the ACH has successfully cleared, and the payroll is properly funded.
    • Note: Alternatively, you could fund the payroll by wiring the funds, which will clear the block a lot sooner than retrying the ACH. See the Funding Payroll via Wire Transfer knowledge article for more information.
• A mid-quarter collection of tax liabilities
  • If a Historical Liability Debit or Mid-Quarter Collection has failed, this will need to be paid first in order to continue with running payroll. Please contact our Support team for further assistance.