Why is my 'Run payroll / Run off cycle payroll' button greyed out?

Issue

The Run payroll or Run off-cycle payroll button is greyed out in 7shifts Payroll, preventing the user from starting a payroll run.

Cause

This issue occurs when there is an active funding block on the 7shifts Payroll account.

• A previously run payroll failed due to insufficient funds (NSF).
• A mid-quarter collection or historical tax liability debit failed.
• An ACH retry is currently in progress and has not yet cleared.

What to do

To resolve the block, you must ensure all outstanding liabilities are funded.

• Wait for the automated ACH retry to clear or fund the payroll via wire transfer to remove the block faster.
  • Funding the payroll by wiring funds will clear the block sooner than retrying the ACH.
• Contact 7shifts Support to coordinate payment if a Historical Liability Debit or Mid-Quarter Collection failed.
• Check the 7shifts Payroll dashboard to confirm if any previous runs are marked as Failed or Funding.