Browser Error: "Sorry, you have been blocked"

Issue

If you're having trouble accessing 7shifts and encounter an error message that says, "Sorry, you have been blocked. You are unable to access 7shifts.software.", your request may have been blocked by Cloudflare for security reasons. 

This article will walk you through a few steps to troubleshoot and help resolve the issue and guide you on what to share with our Support team so we can assist you as quickly as possible.

What To Do

1. Clear your browser's cache and cookies to ensure you're loading the most up-to-date version of the site. There may be some data running in the background that is interfering with 7shift's performance. This process may log you out, so you'll just need to have your password handy.
    
   For example, you can follow these steps to clear your cache in Chrome:

   1. Open Chrome.
   2. At the top right, click More .
   3. Click More tools Clear browsing data.
   4. At the top, choose a time range. To delete everything, select All time.
   5. Next to "Cookies and other site data" and "Cached images and files" check the boxes.
   6. Click Clear data.
2. Disable browser extensions or try Incognito/Private Mode. Some extensions can interfere with site access. Incognito mode loads a clean session and helps to understand if this is a browser-specific issue.
3. Try a different browser or device. This can help rule out browser-specific issues.

Issue Unresolved

If the issue persists, please send the following details to our Support team to expedite the investigation:

• Ray ID (from the Cloudflare error screen — a screenshot helps! see image below.)
• Your IP address (click the “reveal my IP” link. see image below.)
• Timestamp of when the issue occurred
• Browser you’re using (e.g., Chrome, Safari, Firefox)
• Your email address (used to log in to 7shifts)
• (optional, but helpful!) HAR File is a detailed log of the network activity during the issue to help our team diagnose the issue more deeply.
   
  For example, here are some steps you can follow on Chrome:

  1. Open a new Incognito window.
  2. Press F12 or right-click the page and select Inspect.
  3. Go to the Network tab.
  4. Check the box for Preserve log.
  5. Reproduce the issue (try loading the page that was blocked).
  6. Right-click anywhere in the Network panel and select Save all as HAR with content.
  7. Attach this file when contacting Support