Clover Sales Data Not Syncing with 7shifts

Issue

Your sales data from Clover is no longer appearing in 7shifts.

Explanation

The connection between Clover and 7shifts requires periodic authorization. This authorization, known as an access token, has a limited lifespan (typically one year). If this token expires, your sales data will stop syncing. Fortunately, you might not need to completely disconnect and reconnect the integration.

What to Do:

• Re-authenticate via the Clover Marketplace:

  1. Log in to your Clover account and access the Clover Marketplace.
  2. In the left navigation menu, find and click on the "Restaurant Scheduling (7shifts)" app.
  3. If prompted, log in to your 7shifts account. This action will re-authenticate the connection and renew the access token.

• Verify Data Sync:

  • After logging in through the Clover Marketplace, check 7shifts to see if your sales data is now syncing.
• If Re-authentication Fails: Disconnect and Reconnect
  • If the re-authentication process above does not resolve the issue, you will need to completely remove the 7shifts integration from both Clover and 7shifts, and then set it up again.
  • Disconnect from 7shifts:
    1. In 7shifts, navigate to Apps & Integrations > My Integrations.
    2. Click the Clover icon.
    3. Select Settings.
    4. Click Disconnect
  • Follow the appropriate steps within Clover to disconnect the integration/remove from marketplace.
  • Reconnect: Re-establish the connection by adding the 7shifts app from the Clover Marketplace.
    • Learn how to connect your Clover POS integration here.