What action should an employee take if their Tip Payout payment failed?

Question:

What action should an employee take if their Tip Payout payment failed?

Answer:

If a tip payout fails, the employee will receive a message in the 7shifts mobile app with instructions on how to resolve the issue. Tapping Update now will take them to the Debit Card Registration screen, where they can enter new debit card details to resume payouts.

Below are the payment error messages an Employee can receive, and the recommended actions to help resolve the issue:

• Payment failed due to invalid card expiration date. Please update your debit card.
• Payment failed due to invalid bank account number. Please update your debit card.
• Your debit card was reported lost or stolen. Please register a new debit card.
• Your bank declined the payment. Please register a new debit card or contact your bank.
• This payout exceeds your card limit. Please register a new debit card or contact your bank.
• Payment failed due to a network error. Your manager has been notified and should try again later.