Managing Admin Users in 7shifts

In 7shifts, only the Account Owner can add or remove Admins. If your account has an assigned Account Owner, all Admin changes must be managed by them directly in the 7shifts web app.

⚠️ If your account does not yet have an assigned Account Owner, 7shifts Support can still assist with Admin changes. See the steps below for guidance based on your account setup.

We will always verify your Admin status by confirming key details on file before processing any changes.

SKIP AHEAD TO:

• Replace an Admin
• Request Admin Status as a Non-Admin
• Remove an Admin

Replace an Admin (Add a New Admin and Remove Yourself)

If you are currently an Admin and need to give Admin status to someone else and remove yourself:

1. Ensure the new Admin has a profile in 7shifts. If not, create one for them as an Employee or Manager first.
2. Contact your Account Owner to update their user type to Admin directly in the 7shifts web app.
3. Request that the Account Owner downgrade your user type and/or deactivate your profile, if needed.

If your account does not have an Account Owner assigned, contact Support to assist with these steps.

Request Admin Status as a Non-Admin

If you are not currently an Admin and need Admin access:

• If your account has an Account Owner: Contact the Account Owner directly. Only they can grant you Admin access.
• If your account does not have an Account Owner assigned: Contact Support. We will verify your identity and, in some cases, may require additional documentation before making changes.

Remove an Admin

• If your account has an Account Owner: The Account Owner must make this change directly in the web app.
• If your account does not have an Account Owner: Active Admin users can contact Support with the request. We will verify their identity before proceeding.

Once removed, the Admin will be downgraded to Employee status. You may then mark their profile as inactive if needed.