Why Aren't My Employee Hours Syncing to ADP?

Issue

How do I fix employee worked hours that are not transferring or are missing from the ADP export?

What To Do 

• Verify Employee Mapping in 7shifts

  Ensure that the employee is correctly mapped in 7shifts:

  1. Confirm that their ADP profile is linked under the App & Integrations > Mapping section.

  If the employee is not mapped, follow the instruction in our employee mapping articles to link their ADP profile: ADP Run (US) Integration, ADP Workforce Now (US) Payroll Integration, or ADP Canada Workforce Now Export. 

  Note: Verify that employee mapping was completed before the export; if an employee is mapped in 7shifts after the export is initiated, they will not appear in the ADP file. To resolve this, delete the current timesheets in ADP, then return to 7shifts to re-open the pay period, refresh the page, close the timesheets, and re-attempt the export.

• Verify Role Mapping in 7shifts

  Ensure that the roles between 7shifts and ADP are mapped 1:1:

  Follow the instruction in our role mapping articles to link their ADP profile: ADP Run (US) Integration, ADP Workforce Now (US) Payroll Integration, or ADP Canada Workforce Now Export. 

• Confirm Hours Are Approved in 7shifts

  Unapproved hours will not sync to ADP. Approve any pending punches and re-export. Check that the employee has approved hours for the pay period:

  1. In the left navigation bar, head to Tip Management > Settings:
  2. Select the relevant pay period.
  3. Ensure all punches for the employee are approved.
      

• Use the WH&W Report for Insights

  Run the Worked Hours & Wages (WH&W) Report in 7shifts to identify potential discrepancies:

  1. In the left navigation bar, head to Reports > Worked Hours & Wages.
  2. Export a report for the pay period of choice.
  3. Look for hours without associated wages for the affected employee.
  4. If you find hours with no wage, assign the wage in the employee's profile under Wages & Payment, then re-export your data.
      

• Review Role and Wages Setup in 7shifts

  Hours logged against a role without a wage will be excluded from the export. Ensure the role the employee is clocking into has wages assigned:

  1. In the left navigation bar, head to Team.
  2. Select the employee's profile.
  3. Under Wages & Payment, check if the role they are clocking into has a wage assigned.
  4. If not, add a wage and set an effective date, then click Save.
      

• Verify Employee Status in ADP

  If the employee is a rehire, ensure their profile is fully updated in ADP to avoid potential syncing issues. Log in to your ADP account and confirm:

  1. The employee's status is set to Active.
  2. Wages are assigned in ADP for the role(s) they work.
     
      

Issue Unresolved

Start a chat with our Support Team for further assistance. To expedite the investigation, be sure to include the following:

• Employee's first/last name.
• In ADP, a screenshot of their profile details > the Employment tab.
• The affected pay period date.