Troubleshoot Log In Issues with 7punches

If you're unable to log into your 7punches app, please check the following questions before reaching out to your support team.

• Confirm that your app is updated to the latest version available.
  

  iPhone:
  7shifts App Store.
  7punches App Store.
  
  Android:
  7shifts Google Play.
  7punches Google Play.
  
  

• Does the App give you an option to enter your email or password when the app is opened, or does the error message appear immediately?
  
  
• If the email and password fields do not appear on the App, the App is holding onto a Saved Login. It's possible that the email or password for this login has been changed and this is why the error is occurring.
• To correct this there are two options depending on the type of Device the customer listed above.
  
  

  • iPhone:

    Close the App > Navigate to the Device settings > General > iPhone Storage > 7shifts/7punches > Offload App > Reinstall App.

    
    Android:
    

    Close the App > Navigate to the Device settings > Apps > 7shifts/7punches > Storage > Clear Data / Clear Cache > Open the App > Enter the new email and password info > Login.
• If this error occurs when you're entering your email or password to login to the 7punches App.
  
  
  • Confirm the spelling of the email address you are using or reset your password.

Situation Unresolved

Please don't hesitate to reach out to our Support team.

To get in touch, contact us here.

In your message please provide our team with the following information to expedite the resolution process:

• Is this situation occurring when users are attempting to Punch in with their Punch IDs after you've logged into the 7punches App?
  
  
  • This is to identify if it is an actual login error or an issue with your Punch ID.
  • If it is due to the email login, feel free to ignore this question as an option.
    
    
• The issue or error message you're receiving (screenshots are most welcome).
• The type of mobile device you are using. Is this an iPhone or an Android device?
• What version of the app is installed? This can be found in the app by tapping on the 3 horizontal lines and scrolling to the bottom (a screenshot would be great).
• Your device's Operating System (Software Version). This typically can be found in device settings > General > About. If an update for your phone software, or for the mobile app is needed, please run it.