FAQs & Troubleshooting

7tasks

• Why Aren’t My Daily Task Lists Showing for Employees?

Time Clocking

• Can I Set a Custom Start Date for Monthly Pay Periods?
• Can a Ghost User Stay Clocked In Forever For Tip Pooling?
• Why is There a Punch with a Negative Value?
• Why isn’t ‘Prevent Early Punch-In’ working with my POS integration?
• Photo Verification for Employee Punches with 7punches Buddy Punch Prevention
• How can I prevent employees from clocking in outside the restaurant?

For Employees

• "Wrong email or password. Please try again".
• Can I Access My T4 in 7shifts?
• Can I auto pick up shifts in the shift pool?
• Can I see my hire date in 7shifts?
• Can I see when my 7shifts account was created?
• How can I access my timesheets from a restaurant where I used to be employed?

Settings

• How can I ensure my account is compliant with California meal break requirements?
• How to Manually Pay Out PTO/PSTO in an Off-Cycle Payroll (without including worked hours)
• When do PTO balances roll over in 7shifts?
• Does setting the 'minimum wage' in my company settings automatically update my employee wages?
• What happens if I change the 'Start Week On' day?
• What is the difference between Warnings and Exceptions?

Reports

• Why might there be projected labor discrepancies between the Labor Budget Tool and Actuals reports?
• Why is there a discrepancy in labor costs on my Weekly Email report?
• Why are punches missing from the Worked Hours & Wages report?
• Does the Variance Report track wage differences for salaried employees?
• How do I print a 7shifts report?
• What is the difference between the Worked Hours and Wages Report, and Scheduled Hours and Wages Report?

7shifts Payroll

• Are benefit deduction amounts variable, based on the hours worked by the employee?
• Are reimbursements added to 7shifts Payroll taxed?
• Are there any benefit providers that integrate directly with 7shifts?
• Can 1099 Contractors be included in regular payroll?
• Can a user that is not an Admin in 7shifts process payroll?
• Can an employee link multiple payment methods?

Tip Management

• Tip Payouts
• Tip Pooling

Log Book

• Can Employee Performance Notes from the Manager Log Book Be Emailed Automatically?
• Can I export the Manager Log Book?
• Why am I not receiving Log Book emails?

Team

• Employee Onboarding

• "Employee ID must be unique"
• How are weekly salaries calculated?
• How can I give a manager access to schedule in multiple departments without appearing as 'No Role'?
• How do I resend a 7shifts invitation?
• How to Correct a Wrong Termination Date
• How to Reactivate a Deactivated Admin

Schedule

• "This conflicts with an existing time off request"
• Can a time off policy bet set up to renew on an employee’s hire date?
• Can decimals points be used for labor targets in Scheduling Templates?
• Can employee availability be included on the schedule print out?
• Can Employees trade shifts between different roles?
• Can I hide the Labor Budget Tool on the Schedule?

General

• How is the Employee Limit calculated in my account?
• Why are my shift hours or overtime incorrect after Daylight Saving Time?
• What To Do If I'm Not Receiving My 2FA or MFA Verification Code?
• Contact Us

User Types and Permissions

• What's the Difference between Managers and Assistant Managers?

Apps & Integrations

• Can 7shifts Sync Historical Sales Data from Aloha POS Beyond 30 Days?
• Can I Exclude Certain Sales Categories from Sales Totals?
• Can I report gross sales in 7shifts instead of net sales?
• Can I sync declared tips from Heartland to payroll or labor reports?
• Can I View Labor Projections for Forecasted Schedules with Toast POS?
• Can you edit the Rehire status when an employee is Deactivated on a POS ?

Messaging & Notifications

• Can Admins receive notifications when Employees request Time Off?
• Can I change the time when the Weekly Digest Email Summary is sent?
• Can I disable Messaging in 7shifts?
• Do Admins or Managers receive notifications when an employee submits Shift Feedback?
• How to Request a Message History Export in 7shifts
• Is it possible to disable group messaging for employees only?