Fix a 7shifts employee missing from POS mapping
If your company has multiple locations and a 7shifts employee doesn't appear on the Mapping page for a specific location, the employee likely isn't assigned to that location in their Location, Department, and Role assignments. The Mapping page only lists employees assigned to the location you're mapping. If the employee works at that location, adding it to their assignments in their 7shifts profile brings them into mapping.
Important: Managers and Assistant Managers require permission "Can edit employees" to change employee assignments in 7shifts, and "Can Manage Integrations" to use the Mapping page. Admins can do both without these permissions.
- Go to Team and select the employee's name to open their profile.
- Select the Assignments tab and review which locations are listed.
- Select the missing location, along with a department and role.
- Save your changes.
- Go to Apps & Integrations > Mapping.
- Use the Location filter to select the location, then confirm the employee now appears.