Fix missing SkyTab Punches for Employee in 7shifts
When one employee's time punches from SkyTab POS don't show up in 7shifts Time Clocking, 7shifts Payroll can't pull their worked hours. If the employee is mapped and other employees sync normally, the cause is often the employee's pay setting in SkyTab. SkyTab excludes punches for employees who aren't set up as paid hourly. Admins can confirm this setting with SkyTab support.
Confirm the employee is set up as paid hourly in SkyTab
Follow these steps to find out why punches from SkyTab aren't reaching 7shifts for one employee.
- In 7shifts, go to Apps & Integrations > Mapping > Employees. Confirm the employee is listed under Mapped and matched to the correct SkyTab employee.
- Go to Time Clocking, select the pay period, and filter by the employee's name. Confirm no punches appear for the dates in question.
- Confirm the employee's punches exist in your SkyTab POS for those dates.
- Contact SkyTab (Shift4) support. Ask them to confirm the employee is set up as paid hourly in SkyTab. Share your Shift4 Account ID, the employee's name, and the dates of the missing punches.
- After SkyTab support corrects the setting, check Time Clocking in 7shifts again to confirm the punches appear.
Add missing punches manually in 7shifts until the sync is fixed
If you need to run 7shifts Payroll before the setting is corrected, you can add the employee's missing punches directly in Time Clocking. Refer to the Add Punches article for the steps.
Issue Unresolved
If SkyTab punches for the employee still don't appear in 7shifts Time Clocking after SkyTab confirms the paid hourly setting, contact 7shifts Support. Include the employee's name, the dates of the missing punches, and a screenshot of the punches in SkyTab.