Training notifications in 7shifts keep Employees informed when they're assigned a course and help Managers stay on top of training progress across their teams.
Things to know
Important: Managers and Assistant Managers must have the "Can view training" permission and hold a higher permission level than the Employee to receive any Training notification about that Employee. For example, an Assistant Manager will only receive notifications for Employees, not for peers at their same level.
Employees can receive notifications for the following Training updates:
Event
When it's sent
Notification Type
Course assigned
When a Course is assigned.
As well as auto-assignments of courses triggered by a role or location change.
Email
Push
In-app
Course reassigned
When a Course is reassigned after a score below the passing grade, or when a repeating Course comes due for recertification. The email explains why the Course was reassigned.
Email
Announcement
A one-time announcement to everyone assigned a Bite-size course. (Note: This only applies if the Manager set the course to be sent via announcement)
Announcement
Reminders
A reminder is sent to the Employee 1 day before the due date (sent at approximately 16:00 UTC) when a mandatory course with a due date is still incomplete.
No reminder is sent when the course has no due date.
No reminder is sent when the Employee has already completed the course.
If the Employee is assigned less than 1 day before the due date, the 1-day reminder is not sent.
If the due-date changes and the course is incomplete, the reminder timing updates to the new due-date.
Email
Push
In-app
Short answer graded
When a Manager grades an Employee’s written answer to a short answer question, the Employee is notified. The notification shows whether the answer was marked correct or incorrect, along with the course it belongs to. Clicking the notification takes the Employee to their answer, where they can view any feedback the manager left.
Email
Push
In-app
Task signed-off
When a Manager signs off on an Employee’s task from their course, the Employee is notified, and clicking the notification takes them directly to the task within its course. Any Manager feedback left on the task is visible once the employee opens it.
Email
Push
In-app
Manager and Admin notifications
Managers can receive notifications for the following Training updates:
Event
When it's sent
Notification Type
Task sign-off needed
When an Employee completes a task within a course that requires Manager sign-off, or submits a required comment on a task.
To receive sign-off alerts, Managers must hold a higher permission level than the Employee. For instance, an Assistant Manager will only receive notifications for Employees, not for peers at their same level.
Sign-off notifications are sent to Managers and Assistant Managers who are assigned to the same department as the employee. If the Employee is not assigned to any department, it is sent to Managers, Assistant Managers, and Admins at the Employee's location instead. If no one qualifies, no notification is sent.
Email
In-app
Push
Short answer to grade
When an Employee submits a short answer question that needs grading.
Short answer grading notifications are sent to Managers and Assistant Managers who are assigned to the same department as the Employee. If the Employee is not assigned to any department, it is sent to Managers, Assistant Managers, and Admins at the Employee's location instead. If no one qualifies, no notification is sent.
Admins receive short answer grading notifications for Manager user types.
Email
In-app
Push
Course due soon
The day before a course is due and an Employee hasn't completed it.
Sent to Managers and Assistant Managers within the same department as the Employee. If the Employee has no department, Managers, Assistant Managers, and Admins at the Employee's location receive the notification.
In-app
Course overdue
The day after a course was due and an Employee hasn't completed it.
Sent to Managers and Assistant Managers within the same department as the Employee. If the Employee has no department, Managers, Assistant Managers, and Admins at the Employee's location receive the notification.
In-app
Course needs reassignment
When an Employee reaches the attempt limit (if set) without passing. The Manager needs to reassign the Course manually.
Email
In-app
Daily overdue and due-soon email summary
A once-daily email that groups all overdue and due-soon courses across your team. Courses with the most Employees needing attention are listed first.
Sent at approximately 16:00 UTC daily.
Email
Configure Training notification settings
Both Employees and Managers can manage their Training notification preferences from the web or mobile app.
Mobile 📱Web 🖥️
Log in to the mobile app.
Head to the More menu.
Tap Notification Settings.
Under Training notifications, toggle notifications on or off.
Log in to the web app and hover over your profile picture.
Select My Account, then go to the Notifications tab.
Under the Training section, toggle notifications on or off.