Getting started with Employee Training
7shifts Employee Training allows restaurant operators to create, assign, and manage digital coursework within the same platform used for scheduling and team management.
7shifts Employee Training is now available on the Premium plan! Admins and Managers can still create Lessons and Courses, but publishing, assigning, and other key actions require a Premium plan. You'll be prompted to upgrade when you hit one of these actions. Employees will no longer have access to Training on web or mobile until the account upgrades. All content and progress data is preserved, and once you're on Premium, you and your team can pick up right where you left off.
See it in action before you build. The interactive tour walks you through Employee Training step by step.
Things to Know
Important: Managers and Assistant Managers require the permission "Can manage training" to create and manage content and "Can view training" to view courses, approve tasks, and access training reporting.
- Training content is built and managed on the 7shifts web app.
- Employees can complete their assigned courses through the 7shifts mobile or web app
- Managers can review, grade, and action task sign-off requests directly from the mobile or web app.
- Managers and Assistant Managers can only view or edit Courses that match the Locations assigned to their employee profile.
- You can save time by using AI to instantly convert existing documents or text prompts into structured lessons and quizzes. AI-generated content should be reviewed for accuracy before publishing.
Training Structure
7shifts Training is organized into parts that work together: the Course your team is assigned, and the Lessons and Tasks that make it up.
- Courses: The top-level container used to group related Lessons and Tasks into a single assigned unit.
- Lessons: The reusable digital building blocks containing text, images, videos, quizzes, and acknowledgements.
- Tasks: Real-world "on-the-floor" actions that can require manager review or employee comments.
Courses
A Course is the published unit your team works through from start to finish. You build a Course by arranging Lessons and Tasks into an ordered sequence, and employees complete each step before the next one unlocks. Courses cover anything from full new-hire onboarding to a quick refresher on a new menu item.
More information on putting together and assigning your Course here.
Lessons
Lessons are the teaching pieces inside a Course, built from a mix of content cards. Each Lesson can include text, images, videos, quizzes, and acknowledgements. Lessons live in your Lesson Library and can be reused across as many Courses as you'd like, so you only have to build something like "Allergen Awareness" once.
You can build Lessons manually, upload a PDF or document and let AI draft the content for you, or generate a Lesson from a text prompt.
More information on creating Lessons here.
Tasks
Tasks are the off-screen actions that prove an employee can apply what they've learned, like shadowing a shift or demonstrating a skill to a manager. Each Task includes a name and instructions, and you can choose to require a written comment from the employee, manager review, or both before the Task is marked complete.
When a task requires manager review, managers with training permissions receive a push notification (when enabled) and can approve or send back the task directly from the 7shifts mobile app.
Next Steps
After understanding the training framework, you can begin building your content.
- Create Lessons to build your Lesson Library.
- Build and publish a Course complete with your desired Lessons and Tasks.
- Assign the Course to your team.
- Review the employee guide for completing training on the mobile app.