Square Tips Missing in 7shifts Due to Duplicate Mapping Profiles
If credit card tips for a specific employee aren't syncing from Square POS to 7shifts, duplicate profiles for that employee may exist under your integration mapping settings. Sales reports in Square show tip data correctly, but the employee displays zero tips inside 7shifts.
Fix the tip sync by clearing duplicate mapping
To fix the tip sync, unmap and unignore the duplicate profiles to refresh the connection. 7shifts will then automatically map to the correct user and re-sync tip data for the affected dates.
- In the left navigation bar, select Integrations.
- Select Mapping.
- Locate the employee with the missing tips.
- Look for duplicate Square users listed for that employee.
- Click to unmap one of the duplicate users.
- Click to unignore the remaining user profile.
This clears the duplicate profile and refreshes the integration. Tip data will automatically re-sync, or complete a backfill for the affected dates if needed.
Issue Unresolved
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