How to fix negative sales sync issues with Lightspeed K-Series
Merchants using the Lightspeed K-Series integration may occasionally see negative sales values in 7shifts at the start of a business day. This occurs when open orders from the previous shift are synced once the POS system goes online the following morning.
Issue
Negative sales figures appear in 7shifts reporting, typically during the early hours of the operational day, which balance out sales from the previous day.
Cause
This is caused by "transitory accounts", or orders that were not fully closed at the end of a shift. When the Lightspeed iPad reconnects or starts a new day, these accounts are recreated, creating a negative value to balance the previous day’s data before generating a final positive account.
What To Do
Note: To prevent this from occurring, you must ensure all orders are closed before employees clock out.
- Log in to your Lightspeed K-Series back office.
- Navigate to your POS Configuration settings.
- Enable the setting Users must settle open orders before clocking out.
- If you have a large volume of old, open accounts, contact Lightspeed Support to request a batch closure of these entities.
Issue Unresolved
If negative sales persist after enabling the mandatory settlement setting and closing all old accounts in Lightspeed, please contact 7shifts Support with a copy of your itemized sales report for further investigation.