Resolving child support overpayment and requesting refunds from state agencies

Question

What should be done if an employee has overpaid for child support through 7shifts Payroll?

Answer

7shifts and our payroll partner, Check Technologies, cannot initiate refunds for overpaid child support. Because these funds are remitted directly to state agencies, the employee must contact the state child support agency handling their case to request a refund or a credit.

Why This Happens

Child support deductions are statutory requirements where 7shifts Payroll acts as the intermediary to withhold and remit funds to the government. Once the funds are sent to the state agency, they are no longer within the control of 7shifts or Check Technologies. Therefore, any reconciliation of excess funds must be managed between the individual and the state recipient.

What To Do

To resolve a child support overpayment, follow these steps:

1. Ensure the employee's child support deduction in 7shifts Payroll is updated to the correct amount to prevent future errors.
2. The employee must reach out to the state child support agency directly to initiate a claim for the excess payments.
3. The employee should use their 7shifts pay stubs as proof of the overpayment. The agency will specifically look for the Post-Tax Deduction amounts listed on the stubs.
4. Employees can download historical pay stubs from the 7shifts mobile app or web portal to provide to the agency.

Related Articles