How to Update Your Browser and Clear Cache & Cookies

Updated November 24, 2025 15:10

Issue

You're running into visual issues, outdated features, or general instability when using 7shifts on your web browser or mobile app.

Old browser versions and stored data (like cache and cookies) can prevent 7shifts from loading correctly. You should update your browser and clear your cache/cookies as a first step to resolve most common display and loading issues.

What To Do

Follow the steps for your device and browser below.

1. How to Update Your Browser

Most modern browsers update automatically, but you should check to make sure you're running the latest version for optimal performance and security.

Browser	Windows & Mac (Desktop)	iOS (iPhone/iPad) & Android (Mobile)
Google Chrome	Go to More (three dots) > Help > About Google Chrome. Chrome checks for and applies updates automatically. If an update is pending, select Relaunch.	Open the App Store (iOS) or Google Play Store (Android). Search for Chrome and tap Update if available.
Microsoft Edge	Go to More (three dots) > Help and feedback > About Microsoft Edge. The page will automatically check for and download updates.	Open the App Store (iOS) or Google Play Store (Android). Search for Edge and tap Update if available.
Mozilla Firefox	Go to Menu (three lines) > Help > About Firefox. The browser will check for updates. If a restart is needed, select Restart to Update Firefox.	Open the App Store (iOS) or Google Play Store (Android). Search for Firefox and tap Update if available.
Apple Safari	Safari is updated with your macOS. Go to the Apple Menu > System Settings (or System Preferences) > General > Software Update.	Safari is updated with your iOS or iPadOS. Go to Settings > General > Software Update.

2. How to Clear Cache and Cookies

Clearing your cache and cookies forces your browser to download the latest information from the website, which can fix loading issues caused by old, stored files. Be aware that clearing this data will sign you out of most websites.

Browser

Windows & Mac (Desktop)

iOS (iPhone/iPad) & Android (Mobile)

Google Chrome

1. Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac).

2. Set the Time range to All time.

3. Check Cookies and other site data and Cached images and files.

4. Select Clear data.

5. Relaunch your browser.

1. Open the More menu (three dots at the top/bottom right).

2. Go to Settings > Privacy and security > Clear browsing data.

3. Set the Time range to All time.

4. Check Cookies and site data and Cached images and files.

5. Tap Delete data.

Microsoft Edge

1. Press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac).

2. Set the Time range to All time.

3. Check Cookies and other site data and Cached images and files.

4. Select Clear now.

5. Relaunch your browser.

1. Open the More menu (three lines/dots at the bottom right).

2. Go to Settings > Privacy and security.

3. Select Clear browsing data.

4. Check Cookies and site data and Cached images and files.

5. Tap Delete data.

Mozilla Firefox

1. Go to Menu (three lines) > History > Clear Recent History.

2. Set the Time range to clear to Everything.

3. Check Cookies and Cache.

4. Select Clear Now.

5. Relaunch your browser.

1. Open the Menu (three dots/lines) and go to Settings.

2. Select Delete browsing data (Android) or Data Management (iOS).

3. Check Cookies and Cache.

4. Tap Delete browsing data (Android) or Clear Private Data (iOS).

Apple Safari

1. Go to Safari > Settings (or Preferences).

2. Select the Privacy tab.

3. Select Manage Website Data.

4. Select Remove All, then Remove Now.

5. Quit and reopen Safari.

1. Go to the main Settings app on your device.

2. Scroll down and tap Safari.

3. Tap Clear History and Website Data.

4. Tap Clear History and Data to confirm.

Issue Unresolved

If the issue persists after updating your browser and clearing your cache and cookies, please contact Support so we can investigate further. To expedite the resolution process, please provide our team with the following information:

Navigate to this link > click "Copy URL to Clipboard" > share with us the link you copied so we have details about the type of browser you're using.
Were you able to replicate the issue in incognito mode? To do this, copy and paste your 7shifts URL into a new incognito window. For example:
Incognito mode for Chrome.
Incognito mode for Safari.
(optional) Share browser console errors. For example, in Chrome:
1. In 7shifts, navigate to the page where you are experiencing an issue.
2. Click on the 3 vertical dots at the top right of your browser > More Tools > Developer Tools. A window will open up on the right side of the page.
3. Take a screenshot of the errors that appear in red.