Open Shifts

Open Shifts are a way for Managers to post shifts that need to be filled without assigning them to specific Employees. Once an Open Shift is published, multiple Employees can request to pick it up by bidding on the shift. The Manager gets to decide who to assign the shift to.

⚠️ To allow Employees to bid on Open Shifts, an Admin must enable "Shift Pool" within the Account's Company Settings.


Add an Open Shift

Managers can go to the schedule and select which days they need to add an Open Shift. Use the tabs to change your viewing preferences through the mobile or web app:

Mobile 📱 Web 🖥️
  1. Log in to the mobile app > click on the calendar icon IconCalendar.png on the bottom navigation bar:

  2. Select +  at the top of the page (or, click Create new shift on the corresponding day):

  3. Enter shift information regarding the where, when, and who. Custom Time/Time Frame options will only appear if they have been set up in the Account:

  4. Tap Pick Employee:



  5. Tap Open Shift or Open Shift - All Locations:


  6.  
  7. Select a Role, or choose Any Role. Only Open Shifts have an Any Role option:



  8. Click Save to create the shift. Once the shift is created, it will be in draft/unpublished status (yellow) and will not be visible to your team until you officially publish your schedule.

  9. As soon as the shifts are published, all qualified Employees will be notified that an Open Shift is available to bid on.

Shift Pool Bidding on Open Shifts

When Open shifts are published, Employees can then go to the Shift Pool and bid on the Open Shifts they wish to take:

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Managers will be notified when an Employee bids on the Open Shift and they can choose who they'd like to assign the shift to:

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The Employee whose bid is approved will be notified as soon as the shift is assigned to them.

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⚠️ For an Employee to be notified about their shift bid, a Manager must either approve or deny their request for that shift.

Once the Open Shift has been assigned to an Employee, all other Employees who have made a bid will not be directly notified. However, the shift will no longer appear for them in the Shift Pool.
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