How to Send A Message
Messaging in 7shifts provides a two-way communication tool for staying connected with your managers and coworkers. You can send a quick note, share important updates, create custom group chats, and even message specific groups by location, department, or role.
With 7shifts Messaging, you can:
- View and participate in chats for any Location, Department, or Role group that you're assigned to.
- Start individual conversations or create custom group chats.
- Use Roster Talk to message coworkers by their scheduled shifts.
Prerequisites
⚠️ To ensure that the correct users receive your message, Admins must have Assignments and Locations/Departments/Roles set up in the Account.
⚠️ Admins and Managers can manage assignments, which ensures that specific groups are participants within Channel Message (by location, role, department).
⚠️ At this time, read receipts are not supported with Messages.
Send A Message
To access messaging chats, use the tabs to change your viewing preferences through the mobile or web app:
- Log in to the mobile app.
- Tap on the chat bubble icon in the menu bar.
- You'll be able to view a list of your conversations. Tap on a message or chat to open it and participate.
- Begin typing your message in the textbox, and click the paper plane icon to send it.
- Depending on the user's notification settings, all participants within a thread will receive an email or SMS notification once a comment has been added.
- Log in to the web app.
- Click on the chat bubble icon at the top right:
- Choose from your recent messages or click the pencil icon > Go to start a new chat.
- Begin typing your message in the text box, and click the paper plane icon
to send it:
- Depending on the user's notification settings, all participants within a thread will receive an email or SMS notification once a comment has been added.Pro Tip! As you write your message, you can enter a new line by pressing Shift + Return (Mac), or Shift + Enter (Windows) on your keyboard.
Send Emojis, GIFs, and Attachments
Effectively convey your message by starting a conversation and choosing from a range of actions:
How to send an emoji, GIF, or an attachment
To send an emoji, click on the emoji icon 
, use the emojis that are available as a built-in feature with your device.
To send a GIF, click on the
icon and use the search bar to type in a keyword related to the GIF you would like to send. Select Send to add it to your chat:
To send an attachment, click on the + plus icon, and you will have the option to: pick an image/video from your device, attach a file, or take a photo with your camera. Once you have selected your attachment, click the orange paperplane button to send it.
To send a GIF, click on the
To send an attachment, click on the + plus icon, and you will have the option to: pick an image/video from your device, attach a file, or take a photo with your camera. Once you have selected your attachment, click the orange paperplane button to send it.
How to send Reactions
To add a reaction, long press on a message, and select an icon from the preset menu:
If someone has added a reaction, you can tap on it to add the same one for yourself:
Or, you can add a different reaction, by clicking on the emoji icon (that reveals itself once a reaction has been added to the message) and selecting a new one from the preset menu:
To see who has reacted to a message, long press on the message and select 'Reactions' from the dropdown menu. Or, click on the emoji icon on the message, and select 'Reactions':
This will reveal the user(s) who has reacted and the emoji they selected:
To remove a reaction, click on your reaction and it will disappear. Or, long press on the message and click on the reaction again to remove it.
If someone has added a reaction, you can tap on it to add the same one for yourself:
Or, you can add a different reaction, by clicking on the emoji icon (that reveals itself once a reaction has been added to the message) and selecting a new one from the preset menu:
To see who has reacted to a message, long press on the message and select 'Reactions' from the dropdown menu. Or, click on the emoji icon on the message, and select 'Reactions':
This will reveal the user(s) who has reacted and the emoji they selected:
To remove a reaction, click on your reaction and it will disappear. Or, long press on the message and click on the reaction again to remove it.
How to send an emoji, GIF, or an attachment
To send an emoji, click on the emoji icon and make a selection:
To send a GIF, click on the icon and use the search bar to type in a keyword related to the GIF you would like to send. Select Send to add it to your chat:
To send an attachment, click on the paperclip icon, and you will have the option to choose a file from you device. Once you have selected your attachment, click the send icon
.
To send a GIF, click on the
To send an attachment, click on the paperclip icon, and you will have the option to choose a file from you device. Once you have selected your attachment, click the send icon
How to send Reactions
To add a reaction, hover over a message > click the reaction icon add > and select an icon from the preset menu:
If someone has added a reaction, you can tap on it to add the same one yourself:
Or, you can add a different reaction, by clicking on the emoji icon (that reveals once a reaction has been added to the message) and selecting a new one from the preset menu:
To see who has reacted to a message, long press on the message and select 'Reactions' from the dropdown menu. Or, click on the emoji icon and select 'Reactions'.
This will reveal a list of users who have reacted and the emojis they selected:
To remove a reaction, click on your reaction and it will disappear. Or, long press on the message and click on the reaction again to remove it.
If someone has added a reaction, you can tap on it to add the same one yourself:
Or, you can add a different reaction, by clicking on the emoji icon (that reveals once a reaction has been added to the message) and selecting a new one from the preset menu:
To see who has reacted to a message, long press on the message and select 'Reactions' from the dropdown menu. Or, click on the emoji icon and select 'Reactions'.
This will reveal a list of users who have reacted and the emojis they selected:
To remove a reaction, click on your reaction and it will disappear. Or, long press on the message and click on the reaction again to remove it.
Start a Thread
Threads allow you to comment on specific messages within a conversation. Use the tabs to change your viewing preferences through the mobile or web app:
- Long press on the message > tap on Comment in thread > begin typing your response > click the paper plane icon to send it:
-
To continue a thread, tap on 'x' comments:
-
From within a thread, long press on a message to react, copy, report, or delete a comment:
- Depending on the user's notification settings, all participants within a thread will receive an email or SMS notification once a comment has been added.
- Hover over a message and click on the comment in thread icon:
- Type your reply and tap the paper plane icon to send it.
- You can continue the conversation by tapping on the x comments in the thread:
- Depending on the user's notification settings, all participants within a thread will receive an email or SMS notification once a comment has been added.