How to Send A Message
Messaging in 7shifts provides a two-way communication tool for staying connected with your managers and coworkers. You can send a quick note, share important updates, create custom group chats, and even message specific groups by location, department, or role.
- 7shifts Messaging allows you to view and participate in chats for any assigned Location, Department, or Role group.
- You can start individual conversations or create custom group chats within the 7shifts app.
- Roster Talk allows you to message coworkers based on their scheduled shifts.
Things to Know
Important: To ensure that the correct users receive your message, Admins must have Assignments and Locations, Departments, and Roles set up in the 7shifts account.
- Admins and Managers can manage assignments to ensure specific groups are participants within Channel Messages (by Location, Department, or Role).
- 7shifts Messaging does not currently support read receipts.
- Depending on the user's notification settings, all participants within a message or thread will receive an email or SMS notification once a comment has been added.
Send a Message
To access messaging chats, use the tabs below to view instructions for the mobile or web app.
- Log in to the 7shifts mobile app.
- Tap the chat bubble icon in the menu bar.
- Tap on a message or chat from your list of conversations to open it.
- Type your message in the text box and tap the paper plane icon to send it.
- Log in to the 7shifts web app.
- Click the chat bubble icon at the top right of the screen:
- Select a recent message or click the pencil icon to start a new chat.
- Type your message in the text box and click the paper plane icon to send it.
Tip: Press Shift + Return (Mac) or Shift + Enter (Windows) to start a new line of text in the web app.
Send Emojis, GIFs, and Attachments
You can use different media types to convey your message more effectively.
- To send an emoji, click the emoji
icon and use the built-in emojis on your device.
- To send a GIF, click the GIF
icon, search for a keyword, and select Send.
- To send an attachment, click the + (plus) icon to pick an image, video, file, or take a photo.
- To add a reaction, long-press a message and select an icon from the preset menu. To see who has reacted to a message, long press on the message and select 'Reactions' from the dropdown menu. Or, click on the emoji icon and select 'Reactions'.
-
To remove a reaction, click on your reaction and it will disappear. Or, long press on the message and click on the reaction again to remove it.
- To send an emoji, click the emoji
- To send a GIF, click the GIF
- To send an attachment, click the paperclip icon to choose a file from your device.
- To add a reaction, hover over a message, click the reaction icon, and select an emoji. To see who has reacted to a message, long press on the message and select 'Reactions' from the dropdown menu. Or, click on the emoji icon and select 'Reactions'.
- To remove a reaction, click on your reaction and it will disappear. Or, long press on the message and click on the reaction again to remove it.
Start a Thread
Threads allow you to comment on specific messages within a conversation to keep your chats organized.
- Long-press a message and tap Comment in thread.
- Type your response and click the paper plane icon to send it.
- To continue a thread, tap on the X comments label under the message.
- Hover over a message and click the comment in thread icon.
- Type your reply and click the paper plane icon to send it.
- To continue a conversation, click the X comments label in the thread.
Note: Participants receive email or SMS notifications based on their individual notification settings when a new comment is added to a thread.