Refund Your Tip Payouts Float

This article explains how and when your tip payouts float is refunded. A float is the pre-funded amount you add to your account to ensure instant tip payouts.

When is My Float Refunded?

Your payouts float will be refunded fully in two scenarios:

• During your trial period: If you decide to cancel Tip Payouts during the trial period and have added a float, you will need to disable the tip payouts add-on and manually trigger the refund from the add-ons page (see steps below).
• After your trial period (and after being billed): If you cancel the tip payouts add-on after your trial has ended and you've been billed for the service, your float will be automatically refunded.
  • If you are paying customer and would like to disable Tip Payouts, see this article: How to Disable Tip Payouts  

How to Refund Your Float (During Trial)

If you are canceling your your Tip Payouts trial and have a float added to your account, follow these steps to ensure your refund is processed:

1. Log in to to the 7shifts web app as an Admin.
2. Navigate to the Add-ons section.
3. Locate the Tip Payouts add-on.
4. Click the More Menu (three dots) and select Remove Add-on.
5. Confirm your selection.
6. Once the add-on is disabled, click Refund float balances, this will trigger the float refund.

What to Expect After the Refund is Triggered

• Processing Time: Float refunds are typically processed and sent back to your original payment method within 10 business days.
• Confirmation: An invoice for the refund will be automatically emailed to the address on file. This serves as your confirmation that the refund has been initiated.