Why aren't employees showing on my SimplyInsured quote page?

Issue

The employee list on my SimplyInsured Benefits quote page isn’t updating after I’ve added new employees in 7shifts.

What To Do

This is expected behavior. The employee list used for generating live quotes is a feature managed by our partner, SimplyInsured, and is separate from the employee list within your 7shifts account. 

To ensure data stays relatively fresh, SimplyInsured performs an automatic reset of this profile every 30 days. If you add new employees in 7shifts after a snapshot has been created, they will not appear on the quote page accurately until this 30-day reset occurs.

Issue Unresolved

If your quoting information appears incorrect or is missing new employees, you have two options:

1. You can wait for the automatic 30-day reset to happen.
2. For a faster solution, you can contact Simply Insured Support directly and ask for a manual reset of your company's "employee profile."