Managing Billing Information for Accounts Created via ADP Marketplace

If your 7shifts account was created through the ADP Marketplace, you won't have access to the Billing & Plans page within 7shifts. Instead, all billing-related updates, including changing your plan or updating payment methods, or cancelling your subscription must be managed directly in your ADP account.

In this article, you'll learn how to manage billing information for accounts created through the ADP Marketplace, including updating payment methods and reactivating subscriptions after a trial expiration.

Update billing information in ADP

Follow these steps to update your billing information (i.e., add/edit payment method) through the ADP Marketplace: 

1. Log in to apps.adp.com using your registered email address.
2. Click on your username in the top right corner.
3. Select Account from the dropdown menu.
4. In the left-hand menu, select Update Billing Information.

Reactivate a subscription after trial expiration

If your trial initiated through the ADP Marketplace has expired, you can reactivate your subscription by following these steps:

1. Log in to apps.adp.com using your registered email address.
2. Click on your username in the top right corner.
3. Select Account from the dropdown menu.

4. Click Activate Subscription in the red warning banner:

   

Cancelling a subscription 

If your subscription was initiated through the ADP Marketplace, you would need to process the cancellation directly in ADP by following these steps: 

1. Log in to apps.adp.com using your registered email address.
2. Click on your username in the top right corner.
3. Select Account from the dropdown menu.
4. In the left-hand menu, select Manage Apps.
5. Click Cancel Subscription. 

Cancelling your 7shifts subscription in ADP will automatically cancel in 7shifts.