Shout-outs
Celebrate success, and build a more connected team with Shout-outs! Shout-outs allow fellow teammates, regardless of their departments but sharing the same Location, to express appreciation and recognition in a dedicated Team Channel.
If you have a shift scheduled, the Shout-out button in the mobile app's messaging section prompts you to recognize your team members, remaining visible until the end of the day. Users can choose from five shout-outs or add a personalized touch:
Prerequisites
⚠️ Ensure Mobile app is updated to the latest app version.
⚠️ All user types can publicly participate (by commenting in threads, emoji reacting, and sending Shout-outs) in the Team Channel. Only Admins and Managers can send messages in the Team Channel.
⚠️ Shout-outs can only be sent by Employees with a scheduled shift.
⚠️ Shout-outs can be sent on the mobile app for the present day.
⚠️ It isn't possible to leave a team channel. However, you may wish to mute the notifications instead by headings to Settings > My Account > Notifications > disable Message posted.
Send a Shout-out
Use the tabs to choose your device type.
- Log in to the mobile app.
- Tap on the Messaging icon at the bottom of your screen:
- Tap on Shift shout-outs or '+' .
If you received a Shout-out, we'll let you know here too! - Tap on a team member's name to whom you'll be sending a Shout-out. Only the names of those who have worked at your Location today will be listed:
- Tap on the Type to change the Shout-out you'd like to send.
- Choose between Team Player, Problem Solver, Going above and Beyond, Menu Master, or Positive Attitude.
- Or, use the Message text box to type your message.
- When you're ready, tap Share with team > Share now :
- Sent! Here's what your shout-out will look like in chat:
-
Hold on a shout-out to emoji react, comment in a thread, copy, report, or delete a shout-out:
⚠️ Employees can only delete shout-outs that they've sent.
Need to retrieve a Shout-out? Start a chat with our Support team.
⚠️ Shout-outs can only be sent via the mobile app.
⚠️ Shout-outs on the web app are view, react, and reply-only.
- Log in to the web app.
- Click on the chat bubble at the top right of your screen.
- Whether you're viewing your messages from the Recents or All messages tab, click on Team Shout-outs specific to the Location:
- In the team channel, you can view, comment, or send a message: