Why do I see a pay split on my pay stub?
If you see a pay split going to two bank accounts on your pay stub and you've used Clair On-Demand Pay through 7shifts, this is expected.
When you signed up for On-Demand Pay, a On-Demand Payment account (DDA) was opened to support repayments. When you take a wage advance, Clair repays the amount from your next paycheck before your remaining pay deposits to your bank account by directing it to that On-Demand Payment account (DDA). The split on your pay stub is showing that repayment — it's not a deduction or a fee.
All Advances are originated by Pathward®, N.A., Member FDIC. All Advances are subject to eligibility criteria and application review. Terms and conditions apply.
Need support?
For any questions about your advance, repayment, or what appears on your pay stub, contact Clair support directly — they have full visibility into your account and can resolve any discrepancies.
- If you have access to your Clair dashboard: In the 7shifts mobile app, tap the Clair On-Demand Pay banner on your Dashboard, then go to Settings > Support > Chat with Support. If your question can't be resolved through chat, a support ticket is automatically created and a Clair agent will follow up by email within 1–2 business days.
- If you're still setting up or can't log in: Visit clair-help.zendesk.com/hc/en-us and use the chat widget in the bottom right corner of the page.