Employees or Roles Not Showing in Mapping Tool When Filtering by Location

Issue

Employees or roles are missing when viewing the employee or role mapping pages, especially when a specific Location is selected. You may see a message like "No Results Found".

This issue is common with certain payroll or POS integrations (such as QuickBooks Online) that do not pass along Location data when syncing with 7shifts.

What To Do

Some payroll and POS integrations don’t include Location data when syncing employees or roles to 7shifts. That means that when employees or roles are brought into your account, they aren’t assigned to any specific Location in 7shifts.

Because of this, if your mapping tool is filtered to show a specific Location, those employees or roles won’t appear—they’re still in your account, just hidden from view because they aren’t assigned to that Location.

Switching the filter to All Locations will show everyone, even if they aren’t tied to a Location.

1. Log in to the web app.
2. Head to Apps & Integrations > Mapping.
3. Select the Location filter.
4. Select All Locations.