How to Resolve a Past Due Payment in 7shifts

Issue

You encounter error message "x of your subscriptions have failed payments". This means your account has one or more past-due invoices that couldn’t be processed due to a payment issue.

What To Do

If you have a past due invoice for your 7shifts subscription, an Admin can complete it right from within the account.

The key is to ensure your subscription is linked to an active and valid payment method. A failed payment often happens because the card on file is expired, invalid, or disconnected from the subscription. 

Once you've added a new card to your account, you'll need to explicitly link it to your subscription for the payment to be re-attempted:

1. Login as an Admin.
2. In the left-hand navigation bar, click on the Settings > Billing.
3. Locate your subscription line.
4. Click the pencil icon beside your subscription.
5. Select Update payment method.
6. From the dropdown menu, choose the new card you wish to use for the payment. This step is crucial, as it links the new card to your subscription.

Once you've linked the updated payment method to your subscription, 7shifts will automatically retry the past due payment.

Issue Unresolved

If you encounter persistent issues or have further questions, you can always have an Admin contact Us assistance with billing and subscription inquiries.