Change the Admin on Your 7shifts Account

In 7shifts, only an Admin can add or remove another Admin. If you need to update the Admin on your account, follow the appropriate steps below.

⚠️ Due to the sensitive nature of account data, all Admin changes must be processed through 7shifts Support. Please contact Support for assistance with any of the steps outlined below. 

Before processing any changes, we will verify your Admin status by confirming key details on file.

Replace an Admin (Add A New Admin and Remove Yourself)

If you are an existing Admin and need to transfer your Admin status to someone else, follow these steps:

  1. Ensure the new Admin has a profile is in 7shifts. If the person you want to make an Admin is not in 7shifts yet, create a user profile for them as Employee or Manager first.
  2. Contact Support with your request and verify your identity.
  3. Once the new Admin is confirmed, the previous Admin will be changed to an Employee.
  4. If payment details need to change, update them following these instructions.

Requesting Admin Status as a Non-Admin

If you are not an Admin but need Admin access, follow these steps:

  1. Contact your current Admin. They must contact Support to request your role change.
  2. If the Admin is no longer with the company, contact support with your request and verify yourself.
    1. If certain conditions are not met, we may require further verification for the safety and security of that account.
  3. Once verified, the requested user will be updated to Admin status, and the previous Admin will be changed to Employee status.

Remove an Admin

Only an active Admin can request the removal of another Admin. To do so:

  1. Contact Support with the request and verify your identity.
  2. The removed Admin will be changed to Employee status. 
  3. The new Admin can mark then them as inactive to deactivate their profile.

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