Why is Labor Missing for Some Employees in 7shifts Payroll?

Issue

I am an employer using 7shifts Payroll. My employees clock in and out for their shifts in our POS system. Labor hours for some employees are missing or incorrect in 7shifts, and payroll needs to be run soon. How can this issue be resolved quickly?

Root Cause

If your employees are clocking in and out through your POS system, accurate labor data in 7shifts requires proper Role & Employee Mapping. If mapping is incomplete or incorrect, labor data will not sync to 7shifts Payroll.

• Role & Employee Mapping: When employees or roles are not properly mapped in 7shifts, labor data from the POS will not be imported for those employees or roles.
• Mapping Best Practice: If your POS supports role mapping, ensure a 1-to-1 mapping between POS roles and 7shifts roles for accurate data transfer.

Common Issues:

• If an employee's hours are not syncing from the POS to 7shifts Payroll, their POS profile is likely not mapped to their 7shifts profile.
• If punches are syncing into 7shifts without an assigned role, this is due to a role mapping issue (e.g., roles not mapped 1-to-1 or missing).

Solution

Steps to Resolve Mapping Issues:

1. From the 7shifts web app, navigate to Apps & Integrations > Mapping.
2. Filter by Role or Employee.
3. Further filter by Location, Integration, and Mapping Status.
4. Locate the employee or role with missing labor data and match it with the corresponding entry in the dropdown.
5. If a punch from the POS is missing a role, add the correct role to the punch in the POS system.