If you've sent an invitation to an Employee to join your 7shifts Account, but they are not receiving it, here are a few steps you can take:
- Check that their e-mail address has been entered correctly without any typos or misspellings.
- Ask the Employee to check their spam and junk folders. Or search for "7shifts" in their mailbox search bar.
- Try resending the invitation. To do this, head to their Employee profile and hit "Resend invitation".
- Ask the employee to add 7shifts.com to their email's whitelist or safe senders list.
- Enter a different e-mail address in their employee profile, and send them a new invitation.
- Start a chat with our Support team by clicking on the blue icon at the bottom right of your screen.