If you experience issues with your 7shifts mobile app such as unresponsiveness, unexpected closures, failure to reopen, or encountering error messages:
Confirm that your app is updated to the latest version available.
Confirm your phone's operating system (OS) is up to date.
Clear your app data.
Restart your device.
Give your device a hard reset by turning it off > giving it 30 seconds > and turning it back on.
If you're still encountering an issue, please don't hesitate in reaching out to our Support team.
To get in touch, click on the blue icon at the bottom right of your screen to start a live chat.
In your message please provide our team with the following information to expedite the resolution process:
- The issue or error message you're receiving (screenshots are most welcome).
- The type of mobile device you are using. Is this an iPhone or an Android device?
- What version of the app is installed? This can be found in the app by tapping on the 3 horizontal lines and scrolling to the bottom (a screenshot would be great).
- Your device's Operating System (Software Version). This typically can be found in device settings > General > About. If an update for your phone software, or for the mobile app is needed, please run it.