Troubleshooting the 7shifts Mobile/Web App

Experiencing technical difficulties with your 7shifts app or website can be frustrating, especially when it disrupts your workflow. Issues like unresponsiveness, unexpected closures, or error messages are commonly caused by outdated app versions or software updates. Whether you're using 7shifts on a mobile device or a desktop browser, this article will guide you through resolving common issues. Keep in mind, that the steps for troubleshooting can differ based on your device or browser type.

Use the tabs to change your viewing preferences through the mobile or web app.

Mobile 📱 Web 🖥️

Please note that the steps to navigate and troubleshoot can vary and are device-specific. You may find it helpful to reference:

iPhone's User Guide
Samsung Manuals & Software


What To Do 

  • Confirm that your app is updated to the latest version available.

    iPhone:
    7shifts App Store.
    7punches App Store
    .

    Android:
    7shifts Google Play.
    7punches Google Play.

  •  
  • Confirm your phone's operating system (OS) is up to date.

    System Requirements.
  •  
  • Clear your app data.

    iPhone:

    Close the App > Navigate to the Device settings > Apps > 7shifts/7punches > Toggle Log out on next launch on > Open the App > Enter the new email and password info > Login > Navigate back to the settings and Toggle Log out on next launch off.


    Android:

    Close the App > Navigate to the Device settings > Apps > 7shifts/7punches > Storage > Clear Data / Clear Cache > Open the App > Enter the new email and password info > Login.
  •  
  • Restart your device.

    Give your device a hard reset by turning it off > giving it 30 seconds > and turning it back on.

  • If you're still encountering an issue, please uninstall and reinstall the app.

Situation Unresolved

Please don't hesitate to reach out to our Support team.

To get in touch, click on the blue icon at the bottom right of your screen to start a live chat or contact us here.

In your message please provide our team with the following information to expedite the resolution process:

      • The issue or error message you're receiving (screenshots are most welcome).
      • The type of mobile device you are using. Is this an iPhone or an Android device?
      • What version of the app is installed? This can be found in the app by tapping on the 3 horizontal lines and scrolling to the bottom (a screenshot would be great).
      • Your device's Operating System (Software Version). This typically can be found in device settings > General > About. If an update for your phone software, or for the mobile app is needed, please run it.

         

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