Troubleshooting the 7shifts/7punches App

Updated August 06, 2024 14:24

Experiencing technical difficulties with your 7shifts/7punches mobile app or website can be frustrating, especially when it disrupts your workflow. Issues like unresponsiveness, unexpected closures, or error messages are commonly caused by outdated app versions or software updates.

Whether you're using 7shifts on a mobile device or a desktop browser, this article will guide you through resolving common issues. Keep in mind, that the steps for troubleshooting can differ based on your device or browser type.

Use the tabs to change your viewing preferences through the mobile or web app.

Please note that the steps to navigate and troubleshoot can vary and are device-specific. You may find it helpful to reference:

iPhone's User Guide
Samsung Manuals & Software

What To Do

Confirm that your app is updated to the latest version available.

iPhone:
7shifts App Store.
7punches App Store.

Android:
7shifts Google Play.
7punches Google Play.
Confirm your phone's operating system (OS) is up to date.

System Requirements.
Clear your app data.

iPhone:

Close the App > Navigate to the Device settings > General > iPhone Storage > 7shifts/7punches > Offload App > Reinstall App.

Android:

Close the App > Navigate to the Device settings > Apps > 7shifts/7punches > Storage > Clear Data / Clear Cache > Open the App > Enter the new email and password info > Login.
Restart your device.

Give your device a hard reset by turning it off > giving it 30 seconds > and turning it back on.
If you're still encountering an issue, please uninstall and reinstall the app.

Situation Unresolved

Please don't hesitate get in touch with our Support team.

In your message please provide our team with the following information to expedite the resolution process:

- - The issue or error message you're receiving (screenshots are most welcome).
  - The type of mobile device you are using. Is this an iPhone or an Android device?
  - What version of the app is installed? This can be found in the app by tapping on the 3 horizontal lines and scrolling to the bottom (a screenshot would be great).
  - Your device's Operating System (Software Version). This typically can be found in device settings > General > About. If an update for your phone software, or for the mobile app is needed, please run it.

Please note that the steps to navigate and troubleshoot can vary and are browser-specific.

What To Do

Confirm that your browser is updated to the latest version available. For example:

Update Google Chrome

Update Safari
Clear your browser's cache.
There may be some data running in the background that is interfering with 7shift's performance. This process may log you out, so you'll just need to have your password handy. For example, you can follow these steps to clear your cache in Chrome:

1. On your computer, open Chrome.
2. At the top right, click More.
3. Click More tools Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.
7. From here, please quit/close the browser and re-open the browser.
If you find yourself stuck in a browser loop, with an error message such as "hmm.. something is not right" or "bad gateway" while using 7shifts, it indicates that the resources you're trying to access are no longer available on the server. Follow these steps:
1. Open your browser and go to: https://app.7shifts.com/users/logout
2. This will clear the cached files of your current session and take you back to the login page.
Clear Cached files with a Hard Reload.

Please note that the steps to navigate and troubleshoot can vary and are browser-specific.To clear your cache using Chrome Dev Tools:
1. 1. Press CMD+Option+i (Mac) or Ctrl+Shift+i (Windows) on your keyboard to open Chrome Dev Tools.
  2. With Dev Tools open, hold the Control Key and click the Refresh Page button near the URL bar.
  3. You will see three options:
    - Normal Reload
    - Hard Reload
    - Empty Cache and Hard Reload
  4. Select Empty Cache and Hard Reload.
  5. You should now be returned to the login page.
Restart your computer.
Give your computer a hard reset by restarting it.

Situation Unresolved

Please don't hesitate to reach out to our Support team.

To get in touch, contact us here.

In your message please provide our team with the following information to expedite the resolution process:

- - The issue or error message you're receiving (screenshots are most welcome).
  - Navigate to this link > click "Copy URL to Clipboard" > share with us the link you copied so we have details about the type of browser you're using.
  - Were you able to replicate the issue in incognito mode? To do this, copy and paste your 7shifts URL into a new incognito window. For example:
    Incognito mode for Chrome.
    Incognito mode for Safari.
  - (optional) Share browser console errors. For example, in Chrome:
    
    1. In 7shifts, navigate to the page where you are experiencing an issue.
    2. Click on the 3 vertical dots at the top right of your browser > More Tools > Developer Tools. A window will open up on the right side of the page.
    3. Take a screenshot of the errors that appear in red.