Here you'll find a collection of commonly asked questions that address a variety of topics and provide answers specifically tailored to employees' needs
Got more questions? Start a chat to reach out to your Manager directly! Simply click on the chat icon at the bottom of your mobile device (or at the top right of the web app).
A: To have your email corrected, please reach out to your Manager directly. From here, they'll update the e-mail that you were set up with, and send you a new invite. Once you have received your invitation, you can refer to these articles which cover:
Logging in for the first time (Web)Logging in for the first time (Mobile)
A: Invitations are managed by your Manager. Please reach out to your Managers directly to have them send you a new invite. When you receive your invitation again, feel free to refer to these articles that will walk you through the process:
Logging in for the first time (Web)Logging in for the first time (Mobile)
7shifts 101 for Employees (Mobile)
7shifts 101 for Employees (Web)
Sometimes these e-mails can get redirected to your spam/junk folders. If you don't find it there, please contact your Manager to have them send you a password reset link from their end. From here, your Manager can reach out to us directly should they encounter any further issues.
Please reach out to your Manager to have them deactivate your Account. Our Support team is unable to make any direct changes to the Account - the account owner has sole user access to make changes to user data. In the meantime, you may wish to follow these steps to temporarily disable your notifications.
You can submit your availability directly within the app by following these steps:
Submit your Availability (Mobile)
Submit your Availability (Web)
In the event that you're not able to see your schedule on the mobile app, you can always view your schedule on the web app at app.7shifts.com.
To help navigate the investigation, please uninstall and reinstall the app to ensure you are on the latest version. You can find them here:
Android version
Still not able to login? We suggest that you reach out to your Manager directly to verify your login credentials and e-mail that you were set up with.
If you have opened a 7shifts trial Account, it will expire automatically at the end of the 14-day trial so no further action is needed on your end.
Follow these steps here to reset your password:
Password Reset and Login
Still can't log in? Please reach out to your Manager and validate your e-mail address on file. You can share with them your e-mail address to ensure there are no typos or spelling mistakes.
You can use these same steps to help resolve the error message "Something went wrong. Please try again later".
To ensure that you're on the latest version of the app, uninstall and reinstall the app. Depending on your device, you can find them here:
Android version
If you continue to encounter an issue, you can expedite the investigation by gathering your device information and reaching out to your Manager for the next steps:
- Your device (iPhone or Android)
- Your device's Operating System (Software Version), can be found in device settings > General > About
- Your 7shifts app version. This can be found in the app by tapping on the 3 horizontal lines and scrolling to the bottom (a screenshot would be great)
A: To link your accounts under one login credential, please update your profiles to share the same username and password across all accounts. Feel free to follow the steps outlined in this handy article:
Connecting Multiple 7shifts Accounts