FAQs - Employee Onboarding

This page includes a series of questions that are commonly asked about Employee Onboarding.
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Q: Once an Onboarding Package is closed, can I resend it?

A: Yes, once a package has been closed it can be resent. Please note that there will be an associated fee when resending a package.

Q: Can Admins send other Admins an Onboarding Package?

A: No, this currently is not possible. If you're Onboarding a new team member, you can first set their user status to Manager/Assistant Manager/Employee. Once their Onboarding Package has been sent and completed, you can request it with our Support team to have their status flipped to Admin user status.

Similarly, Admins cannot send themselves an Onboarding Package.

Q: I have sent an Onboarding Package to an Employee, however, their e-mail was entered incorrectly upon setup.

A: In this scenario, please correct the Employee's email within their profile. Once it is in good standing, the Employee can login and the Onboarding Package will be waiting for them to fill out.

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